Complaints for CTI Group, LLC in Newport Beach, CA

3857 Birch Street, Suite 545
Newport Beach, CA 92660 | Get Directions

(323) 348-4766

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the trading system purchased from the company failed to produce the results as represented at the time of purchase. Other customers complain the company fails to honor their money back guarantee or that they receive repeated calls from telemarketing agents trying to selll them a trading system. ~~The company responds to some complaints by stating they do not warranty commission returns by issuing refunds or by agreeing to remove the client from their marketing database.

Complaint Closing Statistics

0 complaints against CTI Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

CTI Group, LLC complaints