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Culligan of Cozad complaints

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304 E 5th Street
Cozad, NE 69130 | Get Directions

(308) 313-3353

http://www.culligancountry.com

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Culligan of Cozad closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Culligan of Cozad

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6/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

5/9/2024

I would consider long and hard before using culligan especially cozad ne. I had a system that I called in to shut down for extensive remodel of home. They gave no direction to Uninstall system. Or offer to come uninstall. System froze they quoted me $1000 to fix my parts $1200 for brand new as in whole system. So they take no fault on their part for this error of not Uninstaller as the owner told me was protocol? They have records of my call, but say i refused to do it I guess. Owner is clueless and will not stick up for his customers or admit fault? Problems with this company I say so..just an FYI when going g to do business with this type of business model. Lots of less expensive systems out there. Resolution Sought Fix the problem with my system they didn't fix to start. I suggested to just help fix w cost but they said no nothing. Now them to fix all

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