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Cumberland Concepts complaints

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500 South Jefferson Street
Greenup, IL 62428-0000 | Get Directions

(877) 437-4748

http://www.cumberlandconcepts....

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Total Amount in Dispute:
$1,008.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Cumberland Concepts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Cumberland Concepts

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5/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $504.00 Amount Settled: $0.00

Customer Complaint

4/8/2024

Since November 10, 2023 the order was placed online i have not received the product nor the refund a dispute was placed with the bank and they denied it. I lost the money and the product I ordered. Resolution Sought Return my money or send the ordered product.

5/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $504.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

Order since November 10, 2023, no one responds, the amount is $504.00 and I have not received help or response from them Resolution Sought Give me my money back or send me the product since it says the order is in process Order #34963 was placed on November 10, 2023 and is currently Processing

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