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Cumberland Financial Inc complaints

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153 Patchen Drive, #53
Lexington , KY 40517 | Get Directions

(859) 268-3028

http://www.cumberlandfinance.c...

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Total Amount in Dispute:
$1,400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cumberland Financial Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cumberland Financial Inc

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1/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,400.00 Amount Settled: $0.00

Customer Complaint

12/10/2021

We have been paying on an account for almost 5 years that the balance never seems to go down. They refuse to send us statements and also try and say we have multiple returned checks that our bank has proven we do not have. Cumberland financial also will not show proof of the so called returned checks because there isn't any. When we do call to ask for this information their employees are also extremely rude and very defensive. We've been paying 94.00 a month to this company and the balance stays the same when we ask. They are scam artists for sure. They threaten to have my credit report affected constantly. I do not want anyone else to go through what we've had to with them! They are fraudulent! Resolution Sought I know we should not owe this company another dollar. I want them to provide statements of everything and proof that we've had returned checks. Our balance should have been paid in full a long time ago!

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