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Cumoney complaints

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1807 West Diehl Road
Naperville, IL 60563 | Get Directions

(800) 449-7301

http://www.cumoney.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cumoney closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cumoney

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12/26/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.48 Amount Settled: $0.00

Customer Complaint

11/22/2021

CUMONEY called requesting a replacement card since my card expired on 1021. Was told by Carmia 11 21 21, approximately 235 pm Central standard Time, that the cost of a replacement card for the $0.48 would cost me exactly $0.48. nowhere on my card holder agreement does this refer to the cost of a replacement card, so in essence they are stealing $0.48 from me that is a racket. Please investigate and write this up. Thank you. Please inform me on your inquiry Resolution Sought Issue a replacement card in the amount of $0.48 and mail it to me immediately.

Company Response

12/13/2021

I write on behalf of Services Credit Union, the issuer of the prepaid card, and the program manager LSC (now called Envisant). We have reviewed Mr. Rozmarynowski's complaint and his account records. The replacement card cost is $5.00, as clearly stated in his TravelMoney cardholder agreement (copy can be found on our cardholder website at https://www.cumoney.com/wp-content/uploads/2019/03/TM-Cardholder-Agreement-FINAL-022019.pdf), our Short Form Disclosure (https://www.cumoney.com/wp-content/uploads/2021/05/SF-TravelMoney-2021.pdf) and our Long Form Disclosure (https://www.cumoney.com/wp-content/uploads/2021/05/LF-TravelMoney-2021.pdf). Mr. Rozmarynowski did not have a sufficient balance in his account to issue a replacement card since he had only $0.48 and the cost was $5.00. To resolve this complaint, we will waive the $5.00 fee and issue a replacement card to Mr. Rozmarynowski at no charge to him.

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