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Curator Property Management complaints

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401 South Washington Sqare Suite 102
Lansing, MI 48933 | Get Directions

(517) 374-7704

http://www.curatorpm.com

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Curator Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Curator Property Management

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3/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

2/25/2022

I have experienced discrimination by Leasing Agents Jennifer Burch and Kevin Centala while residing at the Farwell Apartment Building, in Detroit. I have resided in that building since November, 2020. I never had a complaint, and always paid on time. 10/25/2021 MSHDA emailed Jennifer Burch that I had been approved for CERA rental assistance and the amount of $3297.00 would be paid to Curator. She agreed to accept the payment. I had interruption in employment in 06/2021 which qualified me for assistance. 10/29/2021 CERA confirmed the check had been mailed, stating it would take up to 6 weeks to arrive. 12/01/2021 I contacted CERA as payment had not shown up on my rental account. No one from Curator notified me. 01/01/2022 After conversation with Jennifer. She stated that if I paid the outstanding balance, the CERA check would applied to my next lease. I borrowed money to pay as agreed. 1/6/2022 I was notified by Jennifer Burch that the unit I was residing in had been leased to someone else, and was no longer available to me, therefore I needed to vacate by 01/31/2022. This turned out to be a false statement. She had not leased my apartment. 1/6/2022 I requested in writing to see other available units. That request was ignored. 1/07/2022 CERA informed me the delay in payment was because the W9 form had been filled out incorrectly by Kevin Centala. 1/14/2022 I requested in writing to see other available units. That request was ignored. Resolution Sought Refund of additional $400.00 per month charges . I wasn't given the option of a longer lease .

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