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Current complaints

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217 Centre Street #180
New York, NY 10013 | Get Directions

(888) 851-1172

http://www.current.com

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Total Amount in Dispute:
$17,193.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

10 complaints against Current closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
9	Unanswered

10 complaints against Current

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11/11/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $824.00 Amount Settled: $0.00

Customer Complaint

10/27/2025

I was unable to log in to my Current account using my phone, which I have never had this issue before. I called Current, complaining about the issue. They told me the issue would be fixed within 24 hours, but the issue was never fixed. After 3 days, they chose to close my account. I contacted Current by phone and noticed they blocked my phone number and only gave me access to contact them through email. Once I contacted them through email, they told me my account had been suspended due to Fraud, and they couldn't provide me any further information. I asked them what fraud I had committed and told them my account had never been reported by any deported for fraud, which I'm 100 percent certain. It was a nonsense excuse that they provided me, and I had a remaining balance of $824, and they told me they would not release my remaining balance. I told them that this is illegal, they need to send me a check to my registered address on file, and they never responded. I asked for proof of what fraud, I sent an email. And, they ignored my request. I asked to escalate the situation; they still have not responded to my request. Resolution Sought I need them to provide me with my remaining funds.

Company Response

10/28/2025

Thanks for reaching out. I am more than happy to help you on this concern. We noticed you're writing in from an email that isn't connected to a Current account. Please confirm the following details so we can locate your account and assist you: • First and Last Name • Date of Birth (DOB) • Mailing Address on File • Email on File • Phone Number associated with the account • Last 4 digits of your physical card

Customer Rebuttal

10/29/2025

8/18/2025

RESPONSE: Complaint was not answered Amount in Dispute: $530.00 Amount Settled: $0.00

Customer Complaint

7/23/2025

I've been banking with this credit builder credit card recently about a month ago I rented a car from enterprise rental. I usually do and I usually get my hold back. They usually hold $300 on your car when you rent a car from them they release the hold and the bank is still still haven't released it to me and it's been over a month now I never had this happen to me. I usually get my $300 home the same day that I return the car if for some reason this time I still didn't get my money back. They're talking about it takes up to 31 days for them to release a hold off to me. I never heard of this like I said I normally get it the same day so I feel like I'm being robbed and it's very frustrating. All I want is my money back. Resolution Sought I would like for you guys to help me get my $300 hold back to me that I still have not received in over a month now

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