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Currie Motors Chevrolet, Inc. complaints

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8401 West Roosevelt Road
Forest Park, IL 60130-2526 | Get Directions

(708) 628-6188

http://www.curriechevy.com

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Currie Motors Chevrolet, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Currie Motors Chevrolet, Inc.

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3/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

2/14/2022

I took my car to curry motors for stability track service and according to Manny the "manager" in the service department and according to the paperwork the mechanic didn't find anything wrong with the stability track but they found other things wrong so I agreed to have it fixed which costed me 2,000. Four days later my heat stopped working and it was one of the things that Manny the "manager" claimed needed to be fixed so my husband called to inform he that the heat went out and that he needs to bring the car in and Manny told him he can't have anyone to look at it until Tuesday in which this problem is taking place on a Saturday. So I called to speak with a manager and I was told he is on lunch at 11:30 and will return at 12:30 FYI it was 11:39 when I called but when I said I will just call back on Monday to speak with Manny's boss, Manny called me back at 11:42 indicating that the mechanic did his job correctly and that he will not argue with me about the situation and that if I can bring my car to him in the next hour he will have someone to look at it but if it's an electrical issue it will have to stay until Tuesday. Me have has never went out, out of the 10yrs that I had my car until curry motors claim to have fixed it in which I never had an problem with the heat in the past. Resolution Sought Full refund and a apology from Manny for always arguing with the customer and ripping me out of my money

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