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Custom Cabinets & Marble complaints

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13116 SW 128 Street
Miami, FL 33186 | Get Directions

(786) 877-2255

http://customcabinetmarble.com...

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Custom Cabinets & Marble closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Custom Cabinets & Marble

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7/3/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

3/16/2022

They destroy microwave installation. The microwave was not installed and they left an awful hole on the wall. Know I have to hire another contractor to do their Nasty. Incomplete Installation on the floor and also the top cabinet has another small hole. So, they decided to cover all holes with plywood and left me with unfinished job Resolution Sought Pay me the money for the contractor I need to hired, don't know how much it will be. I'm assuming is $600.00 but, I really don't know. I have picture of the un-installed microwave.

Company Response

6/17/2022

Company states: I don't know what is this problem. I done with her land. she pay me the balance and she was satisfied and I'm satisfied too, she wouldn't pay me if the b isn't finish. That lady was disrespectful with me and my employees on the day of the installation.

Customer Rebuttal

6/20/2022

I insist that I was not satisfied with the job. I didn't disrespect anybody. The guy is lying to cover his nasty job. Will never recomend Company to anybody.

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