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Custom Carpet Center complaints

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2847 Southwestern Blvd.
Orchard Park, NY 14127 | Get Directions

(716) 508-3812

https://customcarpetcenters.co...

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Total Amount in Dispute:
$742.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Custom Carpet Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Custom Carpet Center

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7/1/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $742.14 Amount Settled: $0.00

Customer Complaint

5/22/2024

Purchased kitchen floor. Unable to get in touch with installation after several attempts and personally stopping at store. The night before installation, we had to cancel because we had severe water damage under counters when pulled up. Company refused to return calls. Mangers from orchard park stated i cancelled. I tried to explain, he was verbally abusive and told me he would not refund money. I never received service, or product. Manager stated i could deliver your floor and smash it in your driveway, if i want to." This ended conversation. Resolution Sought Refund money, as service or never rendered. Product also never received.

Company Response

6/19/2024

Company states: . We have already told the customer that we ordered material for her and it is non-cancellable. The customer should come and pick it up if she wants it. If she does not come to our ORCHARD PARK warehouse by 6/30/24, we will dispose of the material. We have already tried to make it clear that we will not give her a refund on special order merchandise. This is also clearly stipulated on our INVOICE. (Copy issued to BCA for ttheir recoreds.) Thank you.

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