Complaints for Custom Trans, Inc. in Cleveland, OH

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Customer Complaint

6/21/2022

UPDATED 6/24/22: I had other problems, didn't purchase a brand new power steering system he purchased it at pull a part as soon as received my truck back I contacted Chris the owner of CUSTOM Trans Inc that my steering wheel want turn it was getting stuck of and on hard to turn. he stated to me that he didn't know why it wouldn't turn , I said to him that you didn't bleed it he said he didn't have to . So I went other places and they want touch it I was told by several places that he didn't bleed it. So on June 22 2022 I took it to another shop an was told that Chris but on a used pump from pull a part. I have taken pictures. I m going to ask Chris for the receipt where he purchased it from. ------------------------------------------------------------------ I have a 2010 Lincoln Navagator -Date of service 4 / 6 / 2022 Replaced heater core return tube assy renew power steering cooler Total $ 0.00 General repair labor hours 4.90 Total $ 535.81 a/c recover, evacuate and recharge service labor hours 1.00 Total $ 129.94 .. Heater hose assy Total hours 1.00 Total $ 154.84 Condensor assy W / p/s coolers Total hours1.00 Total $ 331.79 Antifreeze multi std ( Gallon ) Total hours1.00 Total $ 14.98 Power Steering Fluid ( Quart bottle ) Total hours 1.00 Total $ 5.33 24 Months or 24,000 miles whichever comes first .warranty parts & labor * as Total $0.00 Total Parts $ 506.94 Labor $ 665.75 Shop Supplies $ 39.87 Tax $ 97.00 = $ 1,309.56 Resolution Sought To investigate my problem The price of each part that was purchased refund half of my money. find out why vehicle didn't have a hard to turn steering wheel before I took my vehicle there. it was turning with no problem. It didn't happen until he replaced a new power steering pump. I HAVE CALLED HIM AND BEEN THIER SEVERAL TIMES CONCERNING THE MATTER.

Company Response

7/7/2022

Did not repair power steering, pump as stated. Only did power steering cooler/condensor assy for a leak & replace 1 leaking heater hose. On 6-2-22, 1 1/2 months later she brought it back stating her steering was tight as she turned and was leaking fluid. We inspected her car and found the steering shaft (lower) has a bad v-joint causing the tightness as she turns and found that the radiator has a coolant leak and needs replacement. We quoted her prox $800 parts & labor for radiator and quoted prox $450 parts and labor for the steering shaft. She declined repairs. She said she would have to save up money to get it fixed. She also kept insisting that we should have fixed this the first time it was here. I have tried to show and explain that this has nothing to do with the previous repair. Car has 206,455 miles on it and will probably need more repairs as time goes on. After getting this notice I called complainant. She agreed to come down and let me show her exactly what was replaced and what was needed to try to help her understand. Then out of the blue she started to curse me and told me "you charged me boo for that. That's too much money". She has no idea, no matter how much I try to explain. Afer she cursed me out, I told her not to come back to our shop. She is trying to blame me for all that goes bad on her car. After 34 years in business I do not need customers like her!

Customer Rebuttal

7/8/2022

Yes I did go there as I stated he told me about a radiator being replaced if it needed two radiators for the same reason of fixing my truck why didn't he do that he stated to me that there's a radiator on the front and back I need 2 why would he just replace one and not both he replaced the one in the front .he never told you all about me. Returning to him several times after I received my car back he wasn't there I was told that he was on vacation. No one never showed me what was done on my truck until I filed a complaint with you all . I payed up front because Chris stated he needed to get the parts why was that I'm requesting asking for $500 back because I didn't have any problems with steering my truck until I received it back from Chris.

Company Final Response

7/20/2022

I have already responded to this complant. Just to make it very clear- we did not do anything with the power steering pump at our shop. We only replaced the leaking power steering cooler. This woman is completely confused. I have gone over this several times with her.

Complaints and Resolutions

Custom Trans, Inc. complaints