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Customer Choice Rewards complaints

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2611 Keystone Road #B-1
Tarpon Springs, FL 34688 | Get Directions

(305) 949-1300

http://selectmyrewardsnow.com/

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Total Amount in Dispute:
$20,989.00

Total Amount Settled:
$0.00

Complaint Experience

97%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

36 complaints against Customer Choice Rewards closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
19	Agreed to make an adjustment
0	Refusing to make an adjustment
15	Refuse to adjust, relying on terms of agreement
1	Unanswered

36 complaints against Customer Choice Rewards

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6/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

5/29/2025

I sent the paperwork and the payment. I then received the 2 flights vacation planning package. I already paid $75.00. I am interested in changing the flights for a cruise instead. I have called multiple times and left messages. I also have sent an email from the Customer Choice Rewards site. I have received no response. Resolution Sought To contact me about changing to a cruise.

4/8/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $322.00 Amount Settled: $0.00

Customer Complaint

2/27/2025

I went to Destin Florida to do a tour a while back and I got there after five hours the hotel was a motel and was in a bad shape the room had a smell and it was bugs crawling and it was outside it was nothing like the picture or on the wedsite. So I called and left emails and called over 8 times which I have proof of to see what to do before I left Destin tore to see if I can another room no one called me back after 3 months they picked up after I called . And said I had to pay 322 dollars because I left so I can't tour into I pay that which was wrong because I called and did everything on my part . I'm a vip member and I'm loyal and it's wrong to make me pay after I got lied to after the hotel was not to par like it should. So then I drove all the way to Orlando just to get me a vacation in for my birthday. I'm very upset about this . I feel like it's a scam Resolution Sought To say I don't own money and let me continue to tour because I'm a vip member. I should not have to pay if the details was not what I was told.

Company Response

3/27/2025

Ms. Irby had a confirmed reservation to check in to her accommadations in Destin on 3/28/23-3/31/23. It was explained that if she did not check into her accomadations and did not cancel in advance that she would be responsible for the full pack rate of her stay. She did not cancel and did not check in. Customer Choice Rewards was charged $322.00 for her stay, she now has to travel with us again. We told her that once she pays the $322.00 we will be glad to book her accomadations.

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