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Customer Choice Rewards complaints

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2611 Keystone Road #B-1
Tarpon Springs, FL 34688 | Get Directions

(305) 949-1300

http://selectmyrewardsnow.com/

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Total Amount in Dispute:
$5,402.00

Total Amount Settled:
$0.00

Complaint Experience

94%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

16 complaints against Customer Choice Rewards closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
9	Refuse to adjust, relying on terms of agreement
1	Unanswered

16 complaints against Customer Choice Rewards

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9/22/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

9/18/2025

I purchased a package and sat through the presentation and received the form to send to https://selectmyrewardsnow.com. I never received any contact from Customer Choice rewards or an activation code and when I tried to reprint the forms my email address was not recognized. I just want what was promised. Apparently, I am not the only person this has happened to. The hotel was crappy and rundown. The presentation place was really hard to find, and the "no pressure" sales was soooooo pushy! Promised items: 5-7 night cruise 2 round trip air tickets 8 night condo stay worldwide Resolution Sought Give me the packages I was promised for going to the sales pitch and staying at the crappy hotel that made me feel like I needed to disinfect all my belongings and myself!

Company Response

9/19/2025

Dear VacationOffer Customer, Please be advised that we are returning your Select My Reward Now requests as we are unable to fulfill them at this time. VacationOffer's fulfillment account with Customer Choice Rewards has been closed due to a significant outstanding balance. On April 29th, 2025, they were formally notified to cease all distribution of our Select My Reward Now program materials. Your form was issued six weeks after the cease and desist was sent to them. We regret to inform you that we are unable to address any inquiries or concerns regarding these requests. For assistance, please direct all communication to VacationOffer at the contact information provided below: [email protected] 877-218-8232 Sincerely, Customer Choice Rewards Customer Choice Rewards (CCR) operates as an incentive and certificate order fulfillment center. We are contracted by various companies to manage and inventory incentive certificates intended for their marketing campaigns. It is important to note that CCR has no involvement in our clients' marketing strategies, mailings, presentations, sales, or the products they offer. Typically, at the conclusion of a promotional presentation, attendees receive a Select My Reward Now (SMRN) order form presenting six reward options. Customers then complete the form, indicating their preferred item, and mail it directly to Customer Choice Rewards along with a self-addressed stamped envelope for processing.

Customer Rebuttal

9/19/2025

Thank you for your call this afternoon. I understand the circumstances.

6/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

5/29/2025

I sent the paperwork and the payment. I then received the 2 flights vacation planning package. I already paid $75.00. I am interested in changing the flights for a cruise instead. I have called multiple times and left messages. I also have sent an email from the Customer Choice Rewards site. I have received no response. Resolution Sought To contact me about changing to a cruise.

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