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Cut-yardage complaints

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815 Professor Lane #200
Sacramento , CA 95834 | Get Directions

(916) 928-4292

https://www.cut-yardage.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cut-yardage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cut-yardage

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10/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/6/2023

Cut yardage advertise and tell people to go the website and check there online pricing , which I did but and there online pricing was really a good deal. I was about to order online but they said they have free design consultation, Vanessa came to my home, took measurements and showed me swatches ect. She was helpful and good, but when she sent me the quote the prices went double, I then asked. Her why is the online pricing is way different from what she sent me, and I also asked her about the 40 off in labor cost for custom orders. she responded that there online pricing was 100 not accurate and the online coupons had ended on 8/31/23 . That was a big lie because in there website the offer is good thru 8/15/23- 9/31/23 . Resolution Sought To honor the online pricinng that there website provided and the 40 in labor cost just like what there website states.

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