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Cutlery and More, LLC complaints

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135 Prairie Lake Road
East Dundee, IL 60118 | Get Directions

(800) 650-9866

http://www.cutleryandmore.com

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Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cutlery and More, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cutlery and More, LLC

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $29.99 Amount Settled: $0.00

Customer Complaint

2/1/2023

On December 21 I ordered a 20 Signature Cast Iron Cookware Set I ordered it online it was 29.99 I caught it on sale on Facebook it was to be delivered to 11818 West Dodge Road Omaha Ne 68106 instead it when I tracked the package it said it was delivered January 14, at 12:59 to a front porch in Foley, AL 36535 I contacted the company via email and let them know that wasn't the address it was supposed to sent to they asked me to check my order detail and I did that they address I put on the original order was correct I emailed them again and they said I need to contact my local government at my mail. THAT MAKES NO SENSE PLEASE HELP! Resolution Sought Send my pot and pans to my correct address or give me a refund for my money please and thank you!!

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