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CVS, Inc. complaints

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One CVS Drive
Woonsocket, RI 02895 | Get Directions

(401) 765-1500

http://www.cvs.com

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Total Amount in Dispute:
$1,333.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

25 complaints against CVS, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
24	Unanswered

25 complaints against CVS, Inc.

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1/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/14/2023

The pharmacists at CVS in the Bronx (store number 2433) ,are very unprofessional and insensitive to customers seeking to refill or pick up their meds. I had an experience with a pharmacists that lacked customer service. She was very nasty when I required about refilling my motners Insulin and hypertension meds. She basically blew me off without a clear explanation. She also stated that CVS receives Novolog periodically. My mother is a type one diabetic. I don't understand how such an important medication that type one diabetics depend on could be available periodically. I think that's something that needs to change immediately if CVS wants me and my family to continue to support this business. Resolution Sought Pharmacists need to be better trained when dealing with customers and addressing their needs.

3/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/16/2023

Rude and incompetent pharmacist and incompetent text no customer service manners whatsoever always behind on refill times for medications have no concern for the patient's well-being Resolution Sought I I want my medicine on time and I want to be treated correctly and not rudely

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