Complaints for Cybernet Ventures-Adult Check in Encino, CA

17328 Ventura Blvd. Suite 183
Encino, CA 91316 | Get Directions

(800) 561-6114

http://www.adultcheck.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege billing disputes in the form of unauthorized charges to credit or debit cards. Some customers complain of duplicate charges, charges for automatic membership renewal without their concent, and failure to honor cancellation requests. Some allege after cancelling the membership they continue to be billed. Others alleged they never ordered the service and had no idea how the company had obtained thier credit card numbers. The company responds to complaints by issuing refunds, cancelling memberships, ceasing all future billings, blocking credit cards so no furter charges occur, and explaining their cancellation policy. In some cases, the company requested additional information to locate the customer in their database or explained that membership automatically renews unless cancelled. Some customers claim the company failed to issue a credit after stating a credit was issued.

Complaint Closing Statistics

0 complaints against Cybernet Ventures-Adult Check closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Cybernet Ventures-Adult Check complaints