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Cycle Playground complaints

404 Main Street
Dupont, PA 18641
| Get Directions

(570) 602-9775

http://www.cycleplayground.com...

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Total Amount in Dispute:
$570.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Cycle Playground closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Cycle Playground

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6/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $570.00 Amount Settled: $0.00

Customer Complaint

5/19/2022

On April 23rd 2022 I placed a phone call to this business about renewing a piston and ring on an 02 KTM 250sx motocross bike. It is common maintenance to do so with these machines at a certain amount of hours to prevent excessive damage. The owner by the name of Mike had answered the phone that day and said he could do the job bring it right down and so I did. Upon meeting with him he discovered that he can have the parts by Tuesday of that week and have the bike ready for the end of the week. So I agreed and the estimate at that time was350 to$370 if there's no problems. He said $150 down payment and I left him with 200 and so I did. I appreciated him taking it in as soon as he did, and let him know that. So the agreement was made at that point and he said he would call me when it's finished. A few days had gone by and I placed a call to Mike to see if he could possibly add the maintenance of the suspension to the project which is also basic maintenance, oil change new seals on Forks and a nitrogen recharge on the rear shock. I received no response that day and tried once each day for 4 days afterward. No responses. Monday May 9th around noon I attempted to call his number three times and no answer. An hour and a half later he had called me to tell me my bike is done you can come pick it up. I asked him to service the suspension for $200 his price. Next morning he called said it was done. Paid in full cash,he refused receipt,no work done!still no phone answers Resolution Sought I would like a refund considering he did not do the work I no longer trust that he would

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