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Cypress Rental Management Group complaints

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1815 Benton Road
Bossier city, LA 71111 | Get Directions

(318) 747-2313

http://www.cypressrentalmanage...

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Total Amount in Dispute:
$850.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cypress Rental Management Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cypress Rental Management Group

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10/28/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $850.00 Amount Settled: $0.00

Customer Complaint

10/11/2021

Ok my renters charge me late fees even if my my order is updated...ok after the 4th is late for them for example if I get a money order on the 2nd and can't get to them for a reason and turn it in on the 5th I get charged late fees for the whole month. Resolution Sought Pay me all the late fees that wasn't pose to be charged back.

Company Response

10/18/2021

We received the complaint against our company; however, the information is limited. After searching our current database of tenants, we are unable to pull up a Mike Jones as a current tenant. Without more information, such as his address, we can not research his account. However, in all of our leases, it is very clear that a 10% fee will be charged to the account on the first day it is considered late, plus $5 every additional day it is late. Rent is due on the first of each month and considered late on the 4th of the month. We have our policy in our lease that all tenants sign, as well as posted in our office lobby. We stand by our policy and encourage all tenants to budget and make arrangements to have their rent delivered on time to avoid the accruement of late fees. Again, we currently can not identify Mike Jones as a current tenant. We will need more information to address this complaint specifically.

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