Complaints for Czplatinum.com in Los Angeles, CA

643 South Olive Street Suite 900
Los Angeles, CA 90014 | Get Directions

(800) 401-4578

http://www.czplatinum.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege non-delivery of the ordered and paid for products late delivery or receipt of incorrect items. Some complainants allege dissatisfaction with the quality of the products. A few customers complain of advertising issues such as products are listed as in stock even though they are not or the company does not accept the advertised credit card.~~The company generally responds to complaints by issuing refunds or shipping products and in some cases by explaining a refund will be issued once the product is returned the customer's credit card was never charged in the first place or asking for tracking information and proof of purchase before a refund can be issued.

Complaint Closing Statistics

0 complaints against Czplatinum.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Czplatinum.com complaints