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D & R Auto Sales complaints

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516 Locust St
Carter Lake, IA 51510-1555 | Get Directions

(712) 347-6535

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Total Amount in Dispute:
$3,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against D & R Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against D & R Auto Sales

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4/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,700.00 Amount Settled: $0.00

Customer Complaint

3/28/2022

So I went to DnR Auto to look at a 2008 Suburban I told the auto sales man I'm looking for an reliable vehicle for my family he quickly directed my attention towards another Suburban same year and was very clear and persistent that this was the best vehicle for the price (8,065) so I bought the vehicle and three day later the the transmission went completely out I went back up to DnR to ask if there was anything they can do ( which I have on video) they treated me like I was a criminal and give me no solution to my problem. I took my truck to the transmission shop and they told me the transmission that was in there was used and that it was installed wrong and the day I purchased the vehicle they told me they would not be able to give me my title and I still have not received it Resolution Sought Pay for the transmission to get fixed ,pay for half of the bill for the transmission to get fixed, buy the the SUV back for 12,000

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