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D & T TRASH LLC complaints

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1428 A West 6th
El Dorado, KS 67042 | Get Directions

(316) 320-4748

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against D & T TRASH LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against D & T TRASH LLC

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8/15/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

7/13/2021

Pay for trash service every single month trash men repeatedly throw the trash cans away that I have to provide. Owner is rude and will just hang up on you. Trash man admitted on camera he threw my trash cart away and would bring a new one by the end of the day. Never received it. Owner is aweful and only cares if you pay the trash bill not at all about the service they provide Resolution Sought A new trash cart. Had at least 5 thrown away before finally making a big deal and now I am over letting it happen and having to provide new ones myself

Company Response

8/3/2021

Trash cart did not belong to the complainant. It belonged to City of Leon. The cart was replaced to City of Leon.

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