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D Gardener Roofer complaints

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3420 29th Avenue N
Birmingham , AL 35207-3812 | Get Directions

(205) 429-4523

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against D Gardener Roofer closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against D Gardener Roofer

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12/21/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

11/1/2021

I hired this company (Joey Ellis) to put up a white picked fence at my house. He was hired in July and my fence isn't close to being completed. After getting a runaround from him, he decided to send my money back to me. That was on 10-16-2021. He promised to send it in 7 business days. I have not heard from him since. Resolution Sought Send me my money ASAP.

Company Response

12/9/2021

On 7/9/21 I signed a work order to re-roof 3000 North Broad St, Selma, AL 36701. After the roof was completed on 7-(19-21)-21 the Rawls signed a work order to install a privacy fence at the property. However, after installing over 100 feet of privacy fence, he decided to change the order to a picket fence. The work order simply states – privacy fence. The homeowner has lied about the contract the written contract with the signatures are available.

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