Complaints for D. J. Mart, Inc. in Inglewood, CA

420 South Hindry Street Suite D
Inglewood, CA 90301 | Get Directions

(310) 338-9201

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege non delivery of ordered products, and difficulty obtaining refunds due to inability to contact the company. Customers complain emails are not responded to, telephone calls reach a voice recording only and are not returned, or the company's mailbox is full, and they are unable to leave any message.

The company responded to most early 2006 complaints by advising complainants that products were on backorder, or in some cases refunds were issued. Complaints filed since late August 2006, have not been addressed by the company.

Complaint Closing Statistics

0 complaints against D. J. Mart, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

D. J. Mart, Inc. complaints