Complaints for D N Financial in Cerritos, CA

11480 South Street Suite 218
Cerritos, CA 90703 | Get Directions

(562) 402-3352

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The one complainant alleges paying $1400 advance fee to halt foreclosure, but the company failed to do so. The customer states that two days before the foreclosure sale date the company requested a $1600 fee to refer the consumer to an attorney to file bankruptcy and halt foreclosure.

The company responded to the complaint by requesting that the customer contact their office, in hopes they can resolve all the issues.

Complaint Closing Statistics

0 complaints against D N Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

D N Financial complaints