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D United Logistics Moving And Storage complaints

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4872 Topanga Canyon Blvd #289
Woodland Hills , CA 91364 | Get Directions

(888) 851-2056

http://dunitedmoving.com

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against D United Logistics Moving And Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against D United Logistics Moving And Storage

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11/3/2021

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

10/8/2021

Upon arrival they make you sign a blank contract before loading anything. Then hold your property in a storage facility where they go through everything. They stole a coin collection containing coins from other countries. They stole a TV stand and a small ladder. They damaged a coffee table and file cabinet and a dresser. I ended up with some things that were not mine. They make you sign a document stating everything is fine before they will unload your property. They left a mess in my house and threw an empty box on my lawn. Resolution Sought I would like the stuff returned and compensated for the damaged items.

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