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D. W. Roofing and Construction LLC complaints

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10830 Cemetery Road
Erie, MI 48133-9732 | Get Directions

(419) 351-9883

http://www.dwroofingandconstru...

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Total Amount in Dispute:
$14,700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against D. W. Roofing and Construction LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against D. W. Roofing and Construction LLC

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9/8/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $14,700.00 Amount Settled: $0.00

Customer Complaint

8/11/2022

They have caused damage to my siding and I also have water leaking in my bedroom from the chimney because they didn't replace the flashing around my chimney correctly. They started work on my house June 30, 2022 and they still have not completed the job. They are trying to put stripping where my siding has been destroyed. When I asked them about putting flashing around my chimney, they said they did. The truth is that they only spray painted the old flashing to make me believe they replaced the flashing. When I told them I knew they had spray painted it and not replaced, then they replaced it but not properly and now it's leaking. I have pictures of a lot of things. They even put their scrap in my recycle can, left my front steps trashed and swept debris in my flower bed and lawn. I also have a video and pictures of that. They are destroying my home inside and out. This was suppose to be a 2 1/2 day job. They even had small kids here at the work site while they were working. Resolution Sought I suppose to be financing this but at this point I'm not paying for this.

Company Response

8/27/2022

The leak was caused by a nail hole next to the chimney. The flashing is done correctly. The nail hole has been corrected. The siding issues are clearly old, however we are working diligently to find a resolution for her. All debris has been cleaned and removed from property. Currently we are waiting on a report from the city building department. When this is completed we will happily make any/all necessary repairs.

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