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Da Vi Nails complaints

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11930 Acton Lane
Waldorf, MD 20601 | Get Directions

(301) 396-3988

https://davinails.com/

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Total Amount in Dispute:
$80.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Da Vi Nails closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Da Vi Nails

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10/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

9/9/2024

I came in the salon to get my nail service the young lady manicured my nails and apply gel polish. The filing of my nails where square shape but left edges to snagged materials. I niticed after two days the polish was wavey. It started peeling after eight days. I came in peace to tell owner about the poor service. This happened to me before the time allotted to have my nails to dry was not applied propertly. I have another owner from another shop tell me this. It will start peeling off. So, they argued and complaint. I paid anotger $40 dollars and two days later my polish on my nails became wavey and shift as not applied properly. The owner staeted yelling and ask to come tomorrow. Sge yelked and tell me to sut she will work on my nails after the customer she was servicing. Here is my point I was willing to pay again for the work that was performed professionally and I was really ti give the more of my business, but after being treated as I don't matter. I will take my business elsewhere. Resolution Sought An apology and 1/3 of my money for being nasty. I claiming I want get over on the company. If I was I would not have paid again for the same service.

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