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DaBella complaints

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3495 NE Aloclek Drive
Hillsboro, OR 97124 | Get Directions

(844) 322-3552

http://www.dabella.us

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Total Amount in Dispute:
$81,150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

7 complaints against DaBella closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

7 complaints against DaBella

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9/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

8/22/2023

I'm just weeks away from my warranty being only honored by manufacturer. I have a window stuck open. I've been calling to get it fixed for 4weeks. No one is returning the call. They are waiting for the warranty to roll over. That way I only have a manufacturer in some other state. And no one to help us. I called 2 or 3 times a week. I'm assured that they are on it. And someone will be calling me back. Well like I said.. not one call back in 4 weeks. Resolution Sought Get someone here and check all of the windows before winter. My electric bill is outrageous and I'm having trouble paying it. I need windows that work to save me the money that promised me. I can't save on electric if the windows won't close correctly.

7/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $650.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

We met with one of their sales reps that came to our house to provide information and pricing for a shower remodel in our master bathroom. The man told us we would need to wait now for a phone call to which we'd be informed that they had the materials ready and we could proceed to schedule a date for the job. About a week ago I received a call from one of two installers that needed to come out one last time for final measurements of the shower area. Both came and inspected & measured everything. They ran into a few issues but both confirmed verbally to me that it wouldn't be a problem and they could still complete the job. They asked me to wait for a call to schedule. I asked the installer if he could please speak with my husband to reiterate the information that was given to me so that we're all in the same page, and he agreed. He and my husband spoke and apparently told him that they would honor the given price and come out to complete the project regardless of the "issues". Yesterday on June 21st a little over a week after their visit, I get a call from one of the installers stating matter-of-factory that the job was cancelled, but he said not to worry because he has solutions to the issues and could save us $3000-$4000. I told him we were NEVER informed the job was cancelled. He was unaware of that and yet still trying to steal our business from the original company and we're given false info. We have not recovered our deposit yet. Resolution Sought I want this complaint to be lodged formally and and investigation to open regarding what is going on and what was done to us. We haven't received our deposit back, therefore we want that back.

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