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DaBella complaints

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3495 NE Aloclek Drive
Hillsboro, OR 97124 | Get Directions

(844) 322-3552

http://www.dabella.us

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Total Amount in Dispute:
$78,385.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against DaBella closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against DaBella

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12/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,735.00 Amount Settled: $0.00

Customer Complaint

11/22/2024

I was helping a homeowner a disaster veteran information on getting windows replaced and the sales person who came to the house lied and tricked me into giving him my debit card number to hold the price drawn up on the contract ,I specifically told him the money could not be taken from my account that I would talk to the owner of the home when he got home the hospital where he is under going treatments for cancer and get the deposit taken off his debit card since he is the legal owner of the house instead Dabella went against my wishes and took the money off my bank card I have contracted Debella several times yesterday and today and was treated very badly and said I Will never get the deposit back and they were now canceling the contact and keeping my $2735.00 and there is nothing I can do, I have never in my life felt so cheated and lied to,I hope and pray this horrible experience can be resolved. Sincerely, Resolution Sought I want my bank card to be reimbursed of the $2735.00 dollars as soon as possible.

9/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

8/22/2023

I'm just weeks away from my warranty being only honored by manufacturer. I have a window stuck open. I've been calling to get it fixed for 4weeks. No one is returning the call. They are waiting for the warranty to roll over. That way I only have a manufacturer in some other state. And no one to help us. I called 2 or 3 times a week. I'm assured that they are on it. And someone will be calling me back. Well like I said.. not one call back in 4 weeks. Resolution Sought Get someone here and check all of the windows before winter. My electric bill is outrageous and I'm having trouble paying it. I need windows that work to save me the money that promised me. I can't save on electric if the windows won't close correctly.

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