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DailyBurn complaints

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47-10 Austell Place, Suite #303
Long Island City, NY 11101 | Get Directions

http://www.dailyburn.com

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against DailyBurn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against DailyBurn

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3/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $149.95 Amount Settled: $0.00

Customer Complaint

2/26/2024

I signed up for a free trial through AMEX offers and downloaded the app. I checked out the work out however it was not my standard so I called Amex that I want to cancel my membership they said that I would be notified when the trial ends ( which never happened!!) I sent a message through the daily burn app to cancel my membership within a week from sign up for free trial and deleted the app!! I have never used the service! They have continued to charge my credit card as they got the info from Amex!! I have not realized that!! On 02/03/24 they changed $149.95!! Just because I didn't realize that they stole from my credit card doesn't mean that they can keep!! Kindly help me please! Thanks! Resolution Sought Refund the $149.95.

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