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DailyPay, Inc. complaints

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55 Water Street
New York, NY 10041 | Get Directions

(866) 432-0472

https://www.dailypay.com/

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Total Amount in Dispute:
$8,069.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

19 complaints against DailyPay, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
17	Unanswered

19 complaints against DailyPay, Inc.

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4/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $564.10 Amount Settled: $0.00

Customer Complaint

4/3/2024

I registered with DailyPay for an easy to use, reliable form of receiving my paychecks. My very first check did not deposit into my account. My employer, as well as my pay stub, clearly state that the funds went to an account associated with DailyPay. DailyPay support claims they did not receive funds and then charged me for the amount I withdrew early, which is supposed to come from my check, which they seem to have "lost". They owe me hundreds of dollars and refuse to give me a straight answer. Resolution Sought Deposit my paycheck into my account as they are supposed to.

3/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/27/2024

Comes off as a pay per day business but holds the updated time to benefit them by charging twice for withdrawal. Resolution Sought Not very liable. Address this matter.

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