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DailyPay, Inc. complaints

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55 Water Street
New York, NY 10041 | Get Directions

(866) 432-0472

https://www.dailypay.com/

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Total Amount in Dispute:
$10,874.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

23 complaints against DailyPay, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
21	Unanswered

23 complaints against DailyPay, Inc.

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5/11/2026

RESPONSE: Complaint was not answered Amount in Dispute: $153.00 Amount Settled: $0.00

Customer Complaint

4/15/2026

Dailypay allow you to borrow money out of your pay check i check the app i seen a statement about a over payment for 330.00 dollars will i did borrow the money so they also said I borrow a 150.00 dollars I can't recall or any back ground of that on my bank statements but I agreed to set up a payment plan for a 112.00na week but they taken a 153 dollars out of my paycheck every week even do what happened was not my fault the reason why I had to pay the money back like that they couldn't deduct the money i borrow because my pay check was not sent to them on time said my March 27 payment Resolution Sought Correct my payment arrangements for like suppose to be the charge me extra for something not my fault

3/17/2026

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

2/19/2026

They are stealing money from my account to be refunded all my money !!! I work hard for my money and they steal it !!! Resolution Sought To be paid my money back !!! That's stealing!!!

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