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Dairy Queen Grill & Chill complaints

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1670 Midland Trail
Shelbyville, KY 40065-1639 | Get Directions

(502) 633-7390

http://www.dairyqueen.com

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Total Amount in Dispute:
$10.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dairy Queen Grill & Chill closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dairy Queen Grill & Chill

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11/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $9.80 Amount Settled: $0.00

Customer Complaint

10/12/2021

I went to Dairy Queen in Shelbyville Kentucky and we ordered 2 pumpkin pie blizzards. The manager her name was Whitney refused to replace my order order, I asked her to correct the 2 blizzards because they had no pumpkin in them and she went on to state that she was the F and manager in manager and she wasn't going to replace it she said that my boyfriend was not allowed in Dairy Queen, which was a lie proceeded to curse at me a little more. For starters my boyfriend didn't pay for the order order I did, and they were wrong because she is a human being she is wrong sometimes and she was this time. All I'm asking Is either refund my money or replace the order please. Resolution Sought I would really appreciate it if they either refund my money or replace the order.

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