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Dakota Motor Co complaints

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22098 Canton Court
Farmington, MN 55024 | Get Directions

(952) 460-6655

http://www.dakotamotor.com

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Total Amount in Dispute:
$673.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dakota Motor Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dakota Motor Co

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7/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $673.00 Amount Settled: $0.00

Customer Complaint

6/12/2023

Back on 4-22-2023 The last crappy winter day both for Iowa and Minnesota I took my son up to Minnesota 3.5 hrs from our home in Iowa to look at some jeeps. We purchased a jeep. On 4-24-2023 my son was taking me to work I and noticed the bad swaying. Called called the dealer they said to take to my private mechanic let them know. I did it was a broken sway bay wedge in rt rear tire and a broken stabilizer bar. I called them back they said to drive back with it and they would look at it. I said i did not feel comfortable driving 3.5 hours again for them to look at. The could send a flatbed and to get it and return my money. They refused. Now $673 later still dealing with issues. Is it common for Dealerships to sell unsafe vehicles in Minnesota. I know in Iowa it is not. Resolution Sought Reimbursement in full. I have photos of the broken parts that hand been broken before purchase. My mechanic even said this and the Dealership told my they had done a oil change before sale. So they had it up and knew the issues

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