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Dallas Carpet Cleaning & Construction LLC complaints

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PO Box 1491
Youngstown, OH 44501 | Get Directions

(330) 565-0999

http://www.dallascarpetcleanin...

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dallas Carpet Cleaning & Construction LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dallas Carpet Cleaning & Construction LLC

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3/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

2/21/2023

I had some window doormers , like shutters vinyl . Mr. Dallas was to give me a full estimate before any work was to be done. Instead he came to the house early hammering on the doormers. Charged me 800.00 for five of them. When I went to look at the doormers he had left. Looked like bullet holes in the vinyl doormers. They are completely destroyed. He refused to pay for the damages. I called the county offices. They gave me several addresses. I don't know which one to use. He is hiding in plain sight. When I did talk to him he said he could fix them. They have to be replaced. He has refused to give me his legal address. To file a complaint with the Ohio State Attorney General Office. This company is a scam. Takes your money, and will not honor his work. How can I secure a valid address for this LLC COMPANY. THANKS FOR YOUR HELP. Resolution Sought Return my money $800.00 or pay for replacement doormers.

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