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Daly City Mitsubishi complaints

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6399 Mission Street
Daily City, CA 94014 | Get Directions

(650) 899-4469

http://www.dalycitymitsubishi....

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Total Amount in Dispute:
$23,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Daly City Mitsubishi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Daly City Mitsubishi

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2/19/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $23,000.00 Amount Settled: $0.00

Customer Complaint

1/8/2024

Down payment 2020 Dodge Charger Scatpack of $23,000.00. Left lot with car didn't have it financed for 3 months. Lost job at Tesla they come tow the car in February told me my money will be returned once they sell it at private auction. It's been 8 months plus and still no money or communication. Went to dealership spoke to Eli and he said he would be contacting me about this. STILL WAITING FOR CALL AND MY MONEY. NEED HELP ASAP. POLICE SAY I WILL HAVE TO GO TO COURT TO GET MY DOWN PAYMENT BACK. Resolution Sought Return my deposit in full .

Company Response

2/7/2024

Company states; The customer Mr. Parker Jr, paid a down payment totaling $17,901.89. The reason why this vehicle could not be financed, was due to the falsified pay stubs provided by the customer. After multiple attempts to contact customer and resolve this issue, we had no response. The vehicle was then placed for repossession, and discovered that the GPS that was disclosed and signed by Mr. Parker at the time of purchase, had now been disconnected. In order to locate the vehicle, a finance investigator was hired, repossession company. On Feb 13, 2023, we mailed a certified notice of intention to dispose of Motor Vehicle. This letter provided the customer the information he needed in case he wanted a chance to redeem the vehicle. This notice also mentioned that after 15 days from the date of notice, the vehicle would be placed for sale. This letter stated the following "In the event that we dispose (sell) your vehicle, we will credit your contract with the monies received from the disposition (sale) of your vehicle less our costs. If we receive less money than you owe on your vehicle, you will still owe us the deference (difference). If we receive more money than you owe on your contract, we will pay you the extra money unless we are obligated to pay it to someone else". As a result, between the fees to locate and transport the vehicle back to us; and then fix the vehicle and get ready for sale, the total exceeds the amount received from the second sale. Therefore, no monies are due to Mr. Parker Jr.

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