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Dan Faith Construction LLC complaints

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1256 North Main Street
Niles, OH 44446 | Get Directions

(330) 502-7517

http://www.faithconstruction.c...

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Total Amount in Dispute:
$4,772.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dan Faith Construction LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dan Faith Construction LLC

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10/10/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,771.94 Amount Settled: $0.00

Customer Complaint

9/14/2021

Siding was installed on may garage and it is falling off 1 week after being installed. I have 2 insurance claims through ALLSTATE and Dan faith completed the first claim, but it was not done correctly. The second claim has not been started on my garage because Dan Faith Construction is insisting on all the money up front before construction starts. From my experience its half up front and half when the job is done. The first claim needs to be completed properly and the second claim needs to be completed as well. I was told if I do not pay up front there would be a lean put against my property. I am currently without a proper roof on my garage and siding is falling off. Resolution Sought I would like Dan Faith Construction to replace the siding on my garage that is already falling off and to begin the second claim on the roof. The workers put a tarp over my garage driving nails through the roof causing it to leak more then it ever has before. Replace siding, and roof properly. Do not put a tarp over the existing roof and put nails though it so it leaks extensively.

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