Find a reputable business?

Complaints and Resolutions

Dan The Handyman complaints

Read Complaints File Complaint View Full Report

1816 Chandler Court SW
Decatur, AL 35603 | Get Directions

(256) 227-6691

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dan The Handyman closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dan The Handyman

Sort by

12/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

12/1/2021

Blotched job on installing hot water heater. Left water dripping from heater over night. H/W heater was upstairs in attic. The damage is unbelievable. Hardwood floors will have to be replaced, all furniture will have to be packed and in storage. First Servpro will have to dry out everything, which will take 3 - 5 days. Wil be displaced for a few months per insurance adjustor. This company should be stopped from doing plumbing work. Had to get a licensed plumber to fix the mess this guy made. He had told me originally that he installed hot water heaters and would not be a problem. He should be held accountable for this mess and not be able to practice plumbing ever again. Resolution Sought Stop trying to install hot water heaters. Should be held accountable !!!!

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile