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D&A Tires complaints

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55 Atlanta Street
McDonough, GA 30253 | Get Directions

(678) 608-6424

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Total Amount in Dispute:
$1,219.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against D&A Tires closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against D&A Tires

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10/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,218.73 Amount Settled: $0.00

Customer Complaint

9/27/2022

We hired them to put in a new engine on 8/25/2022 they gave me a lot of false start dates then when they finished it still had to go somewhere else! The company that sold us the engine took the vehicle to their place to find out that they never put in the rear seal, valve cover gasket, oil pan gasket, put water in radiator instead of anti freeze, there was no oil in the motor, they broke part of the license plate off, the cover of the passenger side rear tire is flapping, check engine light is on,oil change light is on & there's a wrench picture on the dash board. We got the vehicle back on 9/23/2022. They also lost the original key and gave us the wrong one and wouldn't listen to us when we told them it wasn't the right key & the vehicle thought it was stolen had to reset the vehicle to the new key! Another $324.00 Resolution Sought Give me my money back and pay to fix the body damage that they did!

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