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Daniel's Jewelers complaints

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P.O. Box 3750
Culver City, CA 90231-3750 | Get Directions

(310) 665-2110

http://www.danielsjewelers.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Daniel's Jewelers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Daniel's Jewelers

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8/4/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

7/9/2021

I bought a watch here at Daniel's Jewelers. Not knowing I was buying a watch that runs on battery. (Quartz) THAT IS NOT WHAT I WANTED. The manger at the store asked me if I wanted to size the watch. So I said ok although Initially I said no. After the transaction was done and I bought the watch they had me sign a document in initial Their receipt which said I could not return the watch if it was altered or sized from anywhere other than Daniel's Jeweler. Now I am stuck with a watch that I do not want I am willing to trade it or get my refund whichever may be easier. I bought the watch on July 2nd came back the next day to explain my own happiness with the watch. Manager told me she would take care of it and call me back on Monday. It's now Thursday so I decided to bring the watch back and I am gained the run around. The females that are working There are telling me that the manager is on vacation. I will trade for another watch or get my refund. This is not good behavior. They are more intrested in making myself then asking the correct questions in ensuring their customer to make the correct purchase. Then when you are unhappy with your item or jewelry it seems like they don't want to correct the situation. I'm being patient please help me with this issue. Resolution Sought Please help me either get a watch I want or a full refund.

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