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Daniel's Jewelers complaints

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P.O. Box 3750
Culver City, CA 90231-3750 | Get Directions

(310) 665-2110

http://www.danielsjewelers.com

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Total Amount in Dispute:
$120.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Daniel's Jewelers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Daniel's Jewelers

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6/11/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

5/23/2025

Consumer opened an account with your store to purchase a neckalce around the end of januray. The balance was $387. He takes good care of his credit, his cedit is at about 825. He has since paid off the account wth Synchony bank. He was since contacted by your company, stating he owes his payment and was 30 days late. He asked that you contact Synchrony however you refused. He decided to make a payment of $60 to not hurt his credit because your compnay reported it to the credit bureau and his credit score has since dropped. He called Synchrony and they confirmed this has been paid in full and will be sending the customer a letter to show this. Meantme he has to make another payment today of $60 so it wont get reported to the credit bureau. He is paying twice for the same purhcase. Consumer wants a refun of $120 from you, as well as his credit score restored. Resolution Sought Consumer wants a refun of $120 from you, as well as his credit score restored.

Company Response

5/29/2025

We have reviewed Mr. Cross’s account and found that the purchase made in January 2025 was financed entirely through Daniels Jewelers, not Synchrony Bank. Our records do not show any payment from Synchrony posted to Mr. Cross’s Daniels Jewelers account. As of today, the monthly $60 payments being requested are consistent with the agreed financing terms under his Daniels Jewelers account. We spoke with Mr. Cross recently and requested documentation, specifically, a statement from Synchrony Bank showing that the same necklace was financed and paid in full. He declined to provide that documentation. Without this verification, we are unable to process any refund. We remain open to resolving this matter. We encourage Mr. Cross to provide the requested proof so we can investigate further and assist him accordingly.

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