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Dapper Plumbing & Septic LLC complaints

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18845 Valencia Street
Hesperia, CA 92345 | Get Directions

(800) 854-1510

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Dapper Plumbing & Septic LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Dapper Plumbing & Septic LLC

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2/9/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/5/2022

Dapper came out to remodel in June, 2021. The job was not completed. Calling is futile. I am still waiting. Legal proceedings will begin soon. Resolution Sought I would like my kitchen finished!!

Company Response

1/20/2022

REVISED 1/28/22: I just received a phone call from Ms. Smith. I found out a few things that she says is incomplete. I tried to find out when she would be available for us to come by and finish work. She accused us of stealing and started yelling at me. I told her I would love to get this resolved and she hung up on me. Im not sure what else to do to solve this issue. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- We have tried multiple times to reach out to Ms. Smith the find out what is undone. We have called and left messages and we have also gone by the property. We have been unable to get in contact with her. From what I understand the job was completed. I just sent an email to the address on the complaint and hope to get this resolved.

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