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Dating Gateways, LLC complaints

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300 Park Avenue, 12th floor
New York, NY 10022 | Get Directions

(888) 980-9770

http://www.dating.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Dating Gateways, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Dating Gateways, LLC

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11/11/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/11/2024

They are a fraudulent organization. There dating app is used by buying credits. You use the credit to talk online to others. But messages don't send they disappear, You have to send 1 message 4 times only 1 goes through but u pay for all. Messages disappear, voice recordings are blank, messages are never received. Contact the company several times they say it's good on our end you have no proof. Resolution Sought I want them shut down or it fixed. I want my $$ back all of it.

Company Response

10/29/2024

Dear Mr. Adler Kami, Thank you for reaching out to Customer Support through the Business Consumer Alliance. I regret to learn that you are dissatisfied with our services. I note that you are still actively utilizing our communication platform. I have thoroughly examined your account to gain insight into the issues you referenced in your complaint. Please be informed that our platform operates on a pay-as-you-go basis, allowing you to pay solely for the services you use at the time. Your account indicates that you are currently using our chat services, specifically the offline chat feature, which incurs a charge of one credit per message consisting of up to 160 characters. A detailed breakdown of your credit history is available, illustrating the application of all charges accurately. Additionally, I acknowledge that you previously contacted Customer Support regarding the issue of your voice message not being received by another user. We investigated this matter, reached out to the other party for their perspective, and provided you with a refund along with a comprehensive explanation of the situation on October 13th to the email address provided. Given that your complaint was submitted prior to the resolution of this issue and your continued use of our services, I surmise that you were satisfied with the support provided. Please be assured that we are available to assist you 24/7 and are always eager to respond to your needs. Sincerely, Datemyage Customer Support.

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