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Dave, Inc. complaints

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1265 South Cochran Avenue
Los Angeles, CA 90019 | Get Directions

(844) 857-3283

http://www.dave.com

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Total Amount in Dispute:
$5,634.00

Total Amount Settled:
$0.00

Complaint Experience

36%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

11 complaints against Dave, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
5	Unanswered

11 complaints against Dave, Inc.

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11/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $52.83 Amount Settled: $0.00

Customer Complaint

10/9/2025

I did a direct deposit to this account the money has never shown into this account when I tried to find out about the money no one knows where but would also disconnect the chat Resolution Sought I want my money back

8/19/2025

RESPONSE: Complaint was not answered Amount in Dispute: $160.00 Amount Settled: $0.00

Customer Complaint

7/23/2025

My email was hacked. I contacted Dave on Friday, 7/18 because $150 plus $10 fee was stolen from my account. They immediately locked my account. I have been more than cooperative with them regarding sending info and answering the same questions multiple times. I've requested a statement showing the fraudulent transactions for a week now. They won't talk to me on the phone, and only reply to email every 24 hours with the same questions and nonsense. I can't file a police report without knowing the city and state where the fraudulent transactions occurred. I think they are dragging their feet with this to try to run out the time they gave me to get this figured out. I have asked numerous times now for the statement, and I still haven't sent not received it. I cannot check on the app as it has been locked. They had no problem allowing a new device to log into my account clear across the country from where I live. They didn't ask any questions or this never would have happened, but I need to give DNA to get the statement?! Ridiculous!! Resolution Sought Send me the statement I've been requesting so I can make the police reports. It's been a week!

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