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Dave, Inc. complaints

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1265 South Cochran Avenue
Los Angeles, CA 90019 | Get Directions

(844) 857-3283

http://www.dave.com

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Total Amount in Dispute:
$21,724.00

Total Amount Settled:
$0.00

Complaint Experience

63%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

24 complaints against Dave, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
15	Agreed to make an adjustment
2	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
1	Unanswered

24 complaints against Dave, Inc.

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3/31/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $400.05 Amount Settled: $0.00

Customer Complaint

3/4/2024

I called and talked to a live representative to update my email to my account and she did and I verified it and I still can't not get into my account to get my money and I have 400 bucks in there and they ain't doing nothing bout it. Resolution Sought To help me get my money out of that account or to help me get logged in so I can get my money.

Company Response

3/15/2024

Hello Jessica We're sorry about your experience and would love a chance to help out with your concern. In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at davecares@dave.com. We look forward to your email and to getting this resolved right away!

3/20/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $840.00 Amount Settled: $0.00

Customer Complaint

3/4/2024

I just got paid yesterday I connect my external account chase bank and they shut my hole account off haven't gave me no access to my account or money my rent is due I will get evicted. Resolution Sought Give me my money let me take my money out.

Company Response

3/15/2024

Hello Siearra We're sorry about your experience and would love a chance to help out with your concern. In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at davecares@dave.com. We look forward to your email and to getting this resolved right away!

Customer Rebuttal

3/20/2024

I got into my account thank u

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