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Daves Garage and Jacks Towing complaints

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535 Park Street
Woodland, WA 98674-9491 | Get Directions

(360) 225-9616

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Daves Garage and Jacks Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Daves Garage and Jacks Towing

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9/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

8/9/2021

I dropped off my Honda's head with Dave to have it resurfaced and pressure tested. It is my personal commuting vehicle and I have been struggling for over a month to get the correct repairs done. I have done most the work but did not have the machines to do what I had asked Dave to complete. I called him once on Tuesday because he had suggested it could be ready to pick up that day and he said he was waiting for a template to be made. I said ok sounds good. I then called him Thursday on my way home from work to Hopefully save myself a long drive but I had to leave a message with his assistant. He then called me back and said that I could come get my part first thing in the morning on Friday but nothing we agreed upon is going to be done. I said I was sorry to have bothered him and that I just want the work done that he was able to do without additional wait time and he said he refuses to help me. I tried to reason with him but he hung up on me. I called him back because I need my part and I have a full time job that prevents me from picking up the part at that time and then he hung up on me again. I never once raised my voice with him but he still chose to take out his pent up frustration on me, his customer. I just want his reputation as a professional to be re evaluated. He was very friendly at first but then became hostile and believe that he should never treat a customer like he treated me. Resolution Sought He was very friendly at first but then became hostile and believe that he should never treat a customer like he treated me.

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