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David Stanley Chrysler Jeep Dodge RAM complaints

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7609 SE 29th Street
Midwest City, OK 73110 | Get Directions

(855) 718-0328

https://www.davidstanleydodge....

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Total Amount in Dispute:
$4,069.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against David Stanley Chrysler Jeep Dodge RAM closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against David Stanley Chrysler Jeep Dodge RAM

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2/20/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $68.80 Amount Settled: $0.00

Customer Complaint

2/5/2024

I had a contract with a new jeep with the dealership, The night I bought the jeep, the gas light was on, salesman told me he wasn't allowed to put gas in the jeep, Next day the me and the bank pulled out of the deal because the dealership was caught making a predatory loan, I returned the vehicle and requested to be reimbursed foe the gas, was told there was no way that could happen, I've attempted to contact the general manager with no success, I've was contacted by the bank and they informed me that the dealership has not informed them that they have the jeep that was returned as of Jan 30th 2024. Resolution Sought Reimbursed the gas I had to spend $68.80. Dealership contacts the bank and informs them they have the jeep back In the dealerships possession.

Company Response

2/7/2024

We apologize that the customer had a bad experience at our dealership. We have issued a check to the customer to reimburse his gas, contacted Capital One to let them know we have the vehicle, and paid off the balance with Capital One to fully unwind the deal. We thank the customer for alerting us of this issue and giving us an opportunity to correct it.

11/22/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

11/1/2022

On September 17, 2022 I bought a used car from David Stanley dealership in Midwest City without the extended warranty. On October 20, 2022 while drving from work the acceleration stops working on my car. I take it directly to David Stanley for a diagnostic on it since I just got it from them just over 30 days prior. They call me the next day saying I have to take it to a ford house because they cant run the proper test on a Ford. I take it to Ford and they tell me it was a major powertrain issue and fuel issue totalling 4K in cost. I feel like David Stanley knew of the issue and chose to send me to Ford, so David Stanley wouldnt be the ones to tell me of a car repair of 4K and being the same place that sold it to me. I have not made my first payment yet and I am not able to afford this repair. I think it should have been caught as they do their vehilce intake process before selling it on the lot. I think this is wrong and I shouldn't have to pay for such a huge repair cost and I just got the car. Resolution Sought Take car back and give me a qorkable car. Or void the Contract. Or pay some/all of the Cost

Company Response

11/10/2022

Company states; We are in receipt of your correspondence in connection with the above-referenced complaint filed by Stephen Steel. David Stanley Dodge values its customers and strives for a positive customer experience. We regret that the used vehicle purchased by Mr. Steel is having powertrain issues. As a gesture of good will, David Stanley Dodge has agreed to pay for a portion of the repairs which are being performed by another shop. The customer is supposed to notify us when the vehicle is ready so we can coordinate payment. The dealership has been in direct communication with the customer regarding the above, and we believe this matter to be satisfactorily resolved. Should you have any questions or concerns, please do not hesitate to contact me at (405) 737-3700 ext. 373. Your assistance in this matter is greatly appreciated. Sincerely, General Counsel David Stanley Auto Group

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