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David Stanley Chrysler Jeep Dodge RAM complaints

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7609 SE 29th Street
Midwest City, OK 73110 | Get Directions

(855) 718-0328

https://www.davidstanleydodge....

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Total Amount in Dispute:
$69.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against David Stanley Chrysler Jeep Dodge RAM closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against David Stanley Chrysler Jeep Dodge RAM

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2/20/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $68.80 Amount Settled: $0.00

Customer Complaint

2/5/2024

I had a contract with a new jeep with the dealership, The night I bought the jeep, the gas light was on, salesman told me he wasn't allowed to put gas in the jeep, Next day the me and the bank pulled out of the deal because the dealership was caught making a predatory loan, I returned the vehicle and requested to be reimbursed foe the gas, was told there was no way that could happen, I've attempted to contact the general manager with no success, I've was contacted by the bank and they informed me that the dealership has not informed them that they have the jeep that was returned as of Jan 30th 2024. Resolution Sought Reimbursed the gas I had to spend $68.80. Dealership contacts the bank and informs them they have the jeep back In the dealerships possession.

Company Response

2/7/2024

We apologize that the customer had a bad experience at our dealership. We have issued a check to the customer to reimburse his gas, contacted Capital One to let them know we have the vehicle, and paid off the balance with Capital One to fully unwind the deal. We thank the customer for alerting us of this issue and giving us an opportunity to correct it.

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