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Davis GMC Truck Inc. complaints

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2707 West 3rd Street
Farmville , VA 23901-2657 | Get Directions

(434) 607-4750

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Total Amount in Dispute:
$1,735.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Davis GMC Truck Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Davis GMC Truck Inc.

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3/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,735.00 Amount Settled: $0.00

Customer Complaint

2/9/2023

My engine was replaced by Davis GMC of Farmville and the company installed a catalytic converter stating that it was the reason my engine wasn't, but installed it without my knowledge. I had no idea what the 1735 dollar bill was for until I went to retrieve my vehicle. The shop manager named Jamie stated it wasn't my fault and I shouldn't pay for it but they billed me for it anyway. Resolution Sought I would like for the business to pay for the part themselves. They put the part on without my knowledge and charged me for something else totaling 1735 in which it's only described as a number.

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