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Daybreak Solar complaints

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2106 North Main Street
Fort Worth, TX 76164 | Get Directions

(817) 521-7467

http://www.daybreaksolarpower....

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Total Amount in Dispute:
$43,862.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Daybreak Solar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Daybreak Solar

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11/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

10/13/2023

Failure to communicate and, or Service/Maintain their Equipment since 12/7/21 Installation date. System has functioned @ 30 for 115 days since that date & they have BLOCKED my calls to ALL company numbers since 5/16/23, & refuse to correspond with any inquiries on my behalf. I've been forced to hire another contractor @ a cost of $2,114 to correct their shoddy work with no one holding Daybreak accountable. I have a 2 page dissertation with dates that have required my undevided attention to Babysit their incompetent Contractors. Resolution Sought I deserve a Total Refund of original contracted funds ($59,192.27) plus $2,114, & removal of their inferior equipment so I may hire a reputable Company (Solar Source), who corrected their Fiasco. Someone needs to hold Daybreak Solar accountable, & nobody has done anything, yet!

1/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/9/2021

Had Daybreak install additional panels on Sept. 28, 2021 and have been trying to get a service tech out to install a chip so that the system will produce electricity No service since 9/28/2021 loosing money. Have been calling and sending texts and supposedly their attorney advised that if I took legal action they would drop all communications. Resolution Sought Only want the tech to show up and get the system working and producing so I won't have to get my attorney involved. Don't think I am being unreasonable.

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