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Days Inn complaints

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1550 North 52nd Drive
Phoenix, AZ 85043-1783 | Get Directions

(602) 484-9257

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Days Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Days Inn

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7/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

6/27/2024

I've noticed Every Time I check out of this hotel they go above and beyond to keep your deposit. I called the next day to get my deposit it says come between 9 and 11 am … I'm not able to come during those hours because I have a job.. I called at 1:00 when I had a break at work the front desk told me I couldn't get my deposit because it was after 11 AM.. I asked to speak with a manager she said the manager will not be available until tomorrow on Tuesday. So I called on Tuesday morning during the correct hours , again they gave me the run around, so I showed up this morning (Wednesday) 6-26-2024 I was told to get out, she was being so rude, and wasn't trying to be civil at all.. Told me that I lost my deposit because I didn't come between the hours of 9-11 .. Even though the room was in excellent condition nothing broke or stolen or damaged. I don't think it's fair that I had to endure the name calling and lose my hard earned money because I have a job… Resolution Sought I would like to be given my deposit back and maybe more added so the business can feel how it feels to lose money

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