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Days Inn complaints

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1414 Tappahannock Blvd
Tappahannock, VA 22560-9331 | Get Directions

(804) 443-9200

http://www.daysinn.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Days Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Days Inn

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1/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/19/2025

My sisters and I checked in on Friday November 14th. We got to the room, the room looked dirty, and it had roaches. So, we called about the the roaches and we didn't have the right amount of wash cloths and towels, it was three of us. and we only had two sets of towels and wash cloths.So they gave us a new room and some dirty looking towels and wash cloths and cloths and towels, they were new. The room that they moved us to wasn't better. We went to Dollar General and got our own wash cloth and towels. The beds were so uncomfortable! I didn't get a good night sleep. That place should be condemned! It was the worst hotel that I have ever stayed in! Resolution Sought Most definitely ! They need to know how disgusting it is.

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