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Days Inn complaints

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1812 Maurine Street
Wichita Falls, TX 76306 | Get Directions

(940) 687-0060

https://www.wyndhamhotels.com/...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Days Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Days Inn

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7/23/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

6/28/2024

We did work for the hotel owner remodeling and for the last month and a half he has not paid for the work that has been done. We have finished the first part of the job, it's been done for the last week and a half and the owner keeps giving the run around. Resolution Sought To pay what he owes the company so we can finish the rest of the job

Company Response

7/11/2024

I already paid all amount $11650.00 to contractor name Silvestre Zamora he was not paying to his employee also contractor didn't finish job what we are agreed to do. Also steal all my tools.

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