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Days Inn by Wyndham Reidsville complaints

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2205 Barnes Street
Reidsville , NC 27320 | Get Directions

(336) 496-2122

https://www.wyndhamhotels.com/...

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Days Inn by Wyndham Reidsville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Days Inn by Wyndham Reidsville

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8/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

7/12/2023

Stayed at Days Inn for 2 days (Friday night-Saturday night left Sunday morning the place had no Hot water. Complain to the front office. They said management was aware. They gave me excuse on top of excuses still no Hot water. I asked for a refund or half off they said no. NEVER again will I stay or recommend any one to stay there. What can be done. Help Resolution Sought Give me a refund or half off my stay

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