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Dazzling Cleaning complaints

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2183 Oakland Grove Place
Lawrenceville, GA 30044-3812 | Get Directions

(833) 839-1190

http://www.dazzlingcleaning.co...

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Total Amount in Dispute:
$950.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against Dazzling Cleaning closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against Dazzling Cleaning

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3/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/23/2024

I have been getting charged $50 each month for a "membership" I was forced to agree to. I have only had the service provider come one time since November and to cancel my membership they want $150 this is a scam Resolution Sought Refund me the $200 they stole from me

10/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

9/8/2023

I bought a coupon with PayPal for $39 for one cleaning. In order to get the cleaning you have to put all of your information in and a credit card. I received one cleaning which was a terrible job but I thought you get what you paid for but I just saw on my credit card receipt they charged me $250. I have tried reaching out to them and they have not contacted me. They won't give a refund. And I'm at a loss at this point. If there's anything you can do to help me I would greatly appreciate it! I am disabled and live on a limited income and don't have the money for someone to scam me out of. Thank you so much for your help! Resolution Sought I would like to have a refund please!

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